Westerplatte 15 St., Krakow






Regulations of Hotel WYSPIANSKI

  1. To register rent of a hotel room it is necessary to show the reception desk employee a document with a photograph confirming one’s identity and endorsing a registration card.
  2. In case of refusal to present an identity card for the register, the receptionist has the right to refuse the rent of a hotel room.
  3. The hotel room is rented for a day. A hotel day begins from 14.00 on the day of Check-in to 12.00 the next day.
  4. Guests should inform the reception desk of their intention to extend their stay beyond the period indicated on the day of arrival, by 10.00 am on the closing date of renting a room. This is, however, not binding for the hotel. The Hotel will take the wish into account if possible.
  5. Remaining or leaving things in the room after 12.00, but no longer than 14:00, without prior consultation with the Reception, is treated as unauthorized extension of stay by the hotel guest. In such case, the reception desk computer program will charge a half day rental of the hotel room according to the full price. However, the arbitrary extension of stay beyond 14.00 will result in a full charge of the hotel's day but does not guarantee further stay in the rented hotel room or another. In each case of calculation of the above fees, the Hotel has the right to seek additional compensation in general.
  6. Hotel guest cannot transfer or share room with other people, even if the hotel day, for which he has paid for has not elapsed.
  7. 22.00.  Hotel guests can only receive unregistered persons in their hotel room from 7.00 to 22.00
  8. Unregistered persons staying after 22.00 in the room of the hotel guest shall be assumed as consent to incur payment for the stay of these people according to the current price list.
  9. Hotel guests are obliged to observe quiet hours from 22.00 to 7.00 the next day.
  10. In the curfew hours Visitors and users of the hotel services are obliged to conduct themselves in such a way as not to disturb the peace of other guests staying at the hotel.
  11. Hotel guest is materially and legally responsible for any damages and destruction of hotel equipment or other guests and customers of the hotel caused by them or their visitors.
  12. For fire safety, it is prohibited to use in hotel rooms and other spaces heaters, irons and other electrical equipment which do not constitute part of the room furnishing. This does not include chargers and electronics power supply units and computer equipment. The hotel is a smoke-free area.
  13.  When leaving the room, guest should ensure the doors are securely locked.
  14. The hotel’s Liability for loss of or damage to property brought by the hotel guest is regulated by the provisions of art. 846-849 of the Civil Code. Guest should immediately notify the front desk of the damage immediately after its confirmation. The hotel’s Liability for loss of or damage to money, securities, valuables or objects having scientific or artistic value is limited if these things are not deposited with the reception. The hotel has the right to refuse acceptance for safekeeping of money, securities and valuables, particularly jewellery and objects with scientific or artistic value, if they threaten the security of or are too high relative to the size and standard of the hotel, or take up too much space.
  15. The hotel is not responsible for damage or loss of car or other vehicle belonging to the guest.
  16. The hotel renders services in accordance with its category and standard. For complaints regarding the quality of service, guests are asked to immediately report it to the reception desk, which will enable the hotel respond appropriately.
  17. Personal belongings left in the room by a guest will be returned at their expense, to the address indicated by him/her. In the absence of such an instruction, the hotel will store these items for 6 months and then transfer them for charitable purposes or public use or transfer for disposal.
  18. In case of violation of the provisions of these Regulations, the Hotel may refuse to continue to provide services to the person who violates them. Such a person is obliged to immediately comply with the demands of the hotel, as payment for past services and to pay for possible damage and destruction caused ​​and may be required to leave the premises of the hotel.
  19. The hotel may refuse to receive a guest that during his/her previous visit grossly violated the rules of the hotel, causing damage to hotel property or the property of other hotel guests and customers, or caused injury to other guests, Hotel staff and other people staying at the hotel, or in any other way disturbed the peace of the hotel.
  20. Guests have the right to file claims should they notice any shortcomings in the quality of services. All complaints are lodged at the reception.
  21. The Administrator of your personal data is Jan-Pol S.A., 31-033 Kraków, ul. Westerplatte 15.
  22. Your personal data are to be processed to fulfill the legal obligation and legitimate interests of the Administrator under article 6 item 1 letters a,b and f of the general EU Regulation of the European Parliament and of the Council of April 27, 2016.
  23. Your personal data to be processed are non-sensitive.
  24. Your personal data are to be stored for a maximum of 10 years.
  25. You have the right to request the Administrator to provide you with access to your personal data, as well as the right to amend or delete your personal data, the right to restrict the processing of your personal data, the right to object to the processing of your personal data, the right to transfer your personal data and the right to withhold your consent to the processing of your personal data at any time.
  26. You have the right to make a complaint to the supervisory authority.
  27. The provision of your personal data is necessary to conclude the Agreement.
  28. The Administrator of the video surveillance system is Jan-Pol S.A. with its registered office in Kraków 31-033, ul. Westerplatte 15.
  29. The video surveillance system is used to protect the property and provide safety within the monitored area.
  30. The basis for the processing of personal data collected by the video surveillance system is the legitimate interest of the Administrator. The video surveillance system footage is to be stored until overwriting.



of 27 April 2016

on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

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